Company exclusives are a great way to personalize your company's reward catalog. In contrast to standard rewards, which are fulfilled electronically by Bonusly, company exclusives are fulfilled by you, offline.
The Company Exclusives help to:
Ease the administrative effort of managing a company exclusives catalog
Help admins maximize cost flexibility
Better incorporate company culture into rewards
Save time and money
Increase the impact of the employees' reward experiences
Step 1: Access the Rewards Catalog
Navigate to your Admin Tools.
Select the Company dropdown and click on Rewards Catalog.
Click the Create Custom Reward button.
Step 2: Define Reward Basics
Fill out the template with the following details:
Reward Type: Select a category: Charity, Experience, SWAG , Other
Name (required): Enter the name of your reward. This is the headline users will see in the reward catalog. For example: "Lunch with Leaders"
Reward Image (required): You can add your own custom image to the reward. This helps personalize the reward, and make it easily identifiable. By default, this image will be an image of a gift box if you don't upload your own custom image.
Amount (required): The number of total points it will cost a user to claim this reward. How much does this reward cost? It's up for you to decide. Choosing the cost of the reward is an excellent opportunity to subsidize specific rewards. For example: We'll give this reward a cost of $10 (considerably less than the cost of the lunch) because we want to encourage employees to spend time building positive relationships with upper management.
Other commonly subsidized company exclusives include: educational materials, health and fitness, and team activities. It's completely open-ended, so get creative!
Quantity (optional): how many of this company exclusives amount is available. If quantity does not apply or there is no limit, leave that field blank.
Description (optional): Give a quick description of your new reward. This is an opportunity to make sure your users know exactly what they're spending their points on.
Important Information (optional): Communicate critical details that may influence an employee’s decision to claim this reward like fulfillment timelines, fees, limitations, and more.
Website (optional): Does the item you're adding to the catalog have a website? You can add its URL here, so users can click through to learn more about the reward.
Streamline the company-exclusive experience by customizing additional reward options. This is particularly useful for swag items that are available in multiple sizes, colors, and quantities.
Step 3: Catalog Settings
Click Add Audience.
Filter by user data, such as:
Country
Location
Department
Role
Pro Tip: You can click Add Audience multiple times to apply several filters to a single reward.
Step 3: Add Fulfillment Partner
Bonusly keeps track of the points spent on company exclusives. Company exclusives (donations or otherwise) are managed and fulfilled by Admins.
Fulfillment partner must have Global or Rewards admin permissions in order to access this feature.
When you're done, click the Save button to share the reward in your catalog. When you publish your reward, it will automatically appear in the catalog, and users will be able to redeem it.
Fulfilling Company Exclusives
Step 1: A user redeems for a company exclusive
When a user redeems a company exclusive, Bonusly notifies admins of the redemption by email.
Step 2: Approving or declining the company-exclusive request
You can either approve or decline a company-exclusive request from the 'Pending' tab on the 'Reward Redemptions' page.
👍 Approve: Click the Thumbs Up icon to fulfill the request.
👎 Decline: Click the Thumbs Down icon to reject the request.
Step 3: Fulfillment & Denials
Once you have responded to a request, Bonusly handles the notifications, while you handle the physical reward.
If Approved ✅
Notification: The user is automatically notified of the approval.
Fulfillment: You (or your team) fulfill the reward via your internal process (e.g., handing out the shirt, booking the lunch, or making the donation).
Process: Since these are "Company Exclusives," all logistics happen offline outside of the Bonusly platform.
If Declined ❌
Notification: The user is notified that the request was denied.
Refund: The points/earnings the user spent are automatically refunded to their account immediately.
Step 4: Keeping track of fulfillment
Once the reward has been fulfilled, check the 'Fulfilled?' box on the Rewards Redemptions page on the approved tab. This will record that the reward has been fulfilled. This is an easy way to keep track of which approved company exclusives have been fulfilled, and which haven't.
Pro tip: Click the export to CSV button to download and review all reward redemptions in one place!
How Can Bonusly Admins Manage Custom Reward Redemptions to Avoid Point Refunds?
Properly managing Custom Reward redemptions in Bonusly is crucial to prevent unintended point refunds to employees. This article explains the process and outlines the key responsibilities of admins to ensure smooth operations.
Why This Matters
Custom Reward management directly impacts employee satisfaction and your business operations. Properly completing the required steps ensures employees receive their rewards without unintended discrepancies or delays in their point balances. Following the outlined procedures reduces errors and inaccuracies, fostering greater trust and efficiency.
Be aware that marking a reward as canceled or refunded, even unintentionally, will trigger the automatic return of points.
Key Tips:
Double-check that you’ve marked all fulfilled rewards as completed in the system.
Train your administrative team on these steps to avoid human errors.
Questions? Send us a note to [email protected]; we'd be happy to help!
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