Bonusly is taking on the payment liability for rewards that you redeem. In addition, there are fees associated with credit card payments. The 8% convenience fee you’re being charged includes a credit card payment processing fee and an additional percentage for the risk we have assumed on your behalf.

When your users redeem $100 or more in rewards, your credit card is charged. We don’t limit users' redemptions as your company approaches a -$100 rewards balance.

Your current rewards balance starts at $0, and Bonusly allows users to redeem up to $100 in rewards total. Essentially, we're crediting you reward funds.

As users redeem rewards, the company's current rewards balance becomes more negative. Once it reaches -$100 or more, your credit card will be charged.

With the Flex Plan, you can pre-fund your account by choosing a bill amount option ranging from $200 to $20,000.

The Flex Plan includes a 5% convenience fee and requires payment by credit card. If you prefer to receive fewer invoices for rewards bills, the Flex Plan could be a good option for you.
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In short, no—however, you can select one of the preset options: $200 / $500 / $1,000 / $2,000 / $3,000 / $4,000 / $5,000 / $10,000 / $15,000 / $20,000. If you want or need a higher bill amount for your rewards billing plan, you should explore the Fixed Plan.

Select the bill amount closest to the budget for three months of employee rewards. In other words, choose the bill amount that matches the amount you want to spend on reward redemptions for a quarter.

That’s not a problem. Go to ‘Plans & Billing’ and click “Modify plan settings” in the “Rewards settings” card. From here, you can choose a different bill amount from the available options. Depending on your new billing threshold, your credit card may be charged to fund your account. For more details, see 5.

No problem! Here's what you need to do:

Depending on your new billing threshold, your credit card may be charged to fund your account. For more details on the billing threshold, see point 5.
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No, the billing threshold of 50% of the bill amount is standardized across all plans and bill amount options. This billing threshold is designed to protect your users from rewards catalog interruptions and ensure more consistent customer service and support.
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On the Flex Plan, your credit card is charged when your current rewards balance is 50% or less than your bill amount. When you choose a new bill amount, it also comes with a new billing threshold. Here's what to expect:

There are fees associated with credit card payments. The 5% convenience fee covers the credit card payment processing fee.

Yes! On the Fixed Plan, your bill amount must be at least $5,000, but you can enter any amount greater than this. We suggest setting a bill amount that's divisible by 5 since most reward amounts are in $5 increments. When you set up the Fixed Plan initially, and whenever your current rewards balance is below 50% of the bill amount, you'll be responsible for paying the full bill amount.

Set a bill amount that's closest to how much you want to budget for 3 months of employee rewards. In other words, enter a bill amount that matches how much you want to spend on reward redemptions for a quarter.

As long as your bill amount is at least $5,000, you can set it based on a different time period. However, we recommend basing your bill amount on 3 months or a quarter. This helps protect your account from catalog shutdowns or interruptions in reward redemptions for your employees.

No, the billing threshold of 50% of the bill amount is standardized across all plans and bill amount options. This billing threshold is designed to protect your users from rewards catalog interruptions and ensure more consistent customer service and support.

When your current rewards balance is half or less than your bill amount, you'll receive a payable invoice at the email address listed in the “Account details” card on your Plans & Billing page. From the invoice email, you can pay the rewards bill via ACH or wire transfer in our secure payment portal.

Once you receive your payable rewards billing invoice, you have 30 days to pay the total amount via ACH or wire transfer from your banking service.

We recommend paying rewards billing invoices promptly to avoid rewards catalog interruptions for your employees.

Please Note: If you have an outstanding invoice (whether it’s a rewards invoice or subscription invoice), payment will be applied to the outstanding bill. Bonusly cannot guarantee a rewards billing payment will be applied to the rewards invoice if you have an outstanding subscription invoice. In this case, customers may experience rewards catalog interruptions until all outstanding invoices are paid.
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To change your Fixed Plan bill amount, you'll need to contact a Bonusly team member for assistance. Make sure to have your desired bill amount ready.

If you want to switch to the Pay-as-you-go Plan or the Flex Plan, you'll also need to reach out to a Bonusly team member for assistance, as both require credit card payments. If you are switching to the Flex plan, you'll also want to be prepared to discuss which preset bill amount option will work best for you.