This article is best for:

- Global Admins ๐ŸŽ‰

- Pro & Core Accounts ๐Ÿ’ผ

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We're sorry to hear that you want to leave Bonusly, but we understand that the timing might not be right for your team. If you're considering canceling your Bonusly account, here are a few things to know:

How do I start the cancelation process for my company's Bonusly account?

To begin canceling your company's Bonusly account, head to your Billing Settings and click the "drop us a line" link in the Subscription Billing section.

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You'll then get in touch with our Bonusly team where we'll be able to help make the cancelation.

Note: When you cancel, all of your users will immediately lose access to their accounts.ย 

What happens when my account is canceled?

All logins are immediately disabled and users will no longer be able to access their accounts or redeem rewards. You may wish to communicate this to your team in advance so that they are able to redeem any unused points and retrieve any unused rewards they've already redeemed.

Within 48 hours of your cancellation date, we'll charge any unpaid rewards redemptions to the card on file. You can see pending invoice charges for reward redemptions on the Billing Activity page.

Will there be a refund for payments?

Subscription fees with Bonusly are nonrefundable. If you have an existing balance for Prepay for Rewards, any unused funds will be refunded to your card on file. Please send a note to our Bonusly team if you have questions about our refund policy. ๐Ÿค—

If you need to access previously redeemed rewards or information from your account in the future, please don't hesitate to contact us at [email protected].

How do I restore my account?

We're happy to have you back! ๐ŸŽ‰ ย Contact [email protected] and we'll reinstate your account right away.ย 


Questions? Reach out to our support team using the green chat widget in the bottom right-hand corner of your screen. They'll be happy to help! ๐Ÿค—

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