Bonusly keeps track of the points spent on custom rewards, but can't fulfill them automatically. Custom rewards (donations or otherwise) are managed and fulfilled* by you in whatever offline process is easiest for you. In this article, we'll cover how to fulfill custom rewards. *You must have Global or Rewards admin permissions in order to access this feature. 

When a user redeems a custom reward, Bonusly notifies admins of the redemption by email. 

You can either approve or decline a custom reward request from the 'Pending' tab on the 'Reward Redemptions' page. To approve a request, click the green thumbs up icon. To decline a request, click the grey thumbs down icon:

After you approved a custom reward, the user who requested it will be notified. You'll then need to fulfill the reward (make the donation, give out the t-shirt, or schedule the lunch with the leader, etc.) as custom rewards are managed and fulfilled by you (or your team) in whatever offline process is convenient for you.

If you declined the reward, the user will be notified that their request was declined, and the earnings they spent on the declined reward would be refunded.

Bonus tip: For donations to a charity set up as a custom reward, you control how often you want to approve these donation requests and how often you will make the actual donation(s) offline. One suggestion is to approve or decline the donation redemption request as they come in (on the same regular cadence you do for other rewards), log the value amounts, then determine the number of times you plan on actually making the donation(s) offline (e.g. once a month, every other month). As we're not able to give financial advice, consult with your finance team on how to best proceed with making the donation(s).

Once the reward has been fulfilled, check the 'Fulfilled?' box on the 'Manage Rewards' page. This will record that the reward has been fulfilled. This is an easy way to keep track of which approved custom rewards have been fulfilled, and which haven't. 

That's all there is to it! 🎉 You've now fulfilled a custom reward from your catalog.