The Redemptions Activity report is where you can review and manage the full history of rewards redeemed by your users. The report is split into 4 sections: pending, approved, refunded, and declined, which you can view using the links at the top of the page.
Pending Report
The pending report lists any rewards that have been requested but not yet approved or declined.
Reporting Columns:
Date - The date the reward was requested
Name - The first and last name of the user requesting the reward
Location & Department - If applicable, the department and location of the user who requested it
User - The email address of the user who requested it
Reward - A detailed description of the reward that was requested
Type - The type of reward
Price - How many points it cost a user to redeem this reward
Value - The reward's monetary value
💡 By default, every Bonusly-fulfilled (not custom) reward in the Reward Catalog is automatically approved and fulfilled immediately.
Because Bonusly doesn't automatically fulfill custom rewards, they always require admin approval. You can choose to approve or decline one at a time by using the thumbs up 👍 or thumbs down 👎 buttons or select Approve All to approve an entire batch of rewards.
Approved Report
The approved report details all rewards that have been approved; automatically or manually by an admin.
Reporting Columns:
Date - The date the reward was redeemed
Name - The first and last name of the user who redeemed it
Location / Department - If applicable, the department and location of the user who redeemed it
User - The email address of the user who redeemed it
Reward - A detailed description of the reward that was redeemed
Type - The type of reward
Price - How many points it cost a user to redeem this reward
Value - The reward's monetary value
Approver - Who approved the reward
Fulfilled? - The reward fulfillment status
You can select the box under the fulfilled column to confirm when a reward has been processed. To refund the rewards, click on the Refund button to return points to the user who cashed in for a particular reward.
You can also filter this report by date or time frame for a more specific review. Click on Filter by date to select a date range or click on the drop-down menu to choose a specific month to review. 🤩
If you want to download the approved report to review and share, click on the Export to CSV button to generate a report instantly. 🎉
Refunded Report
The refunded report shows a list of any rewards that have been refunded.
Reporting Columns:
Date - The date the reward was requested
Name - The first and last name of the user requesting the reward
Location & Department - If applicable, the department and location of the user who requested it
User - The email address of the user who requested it
Reward - A detailed description of the reward that was requested
Type - The type of reward
Price - How many points it cost a user to redeem this reward
Value - The reward's monetary value
Refunder - Admin who refunded the reward
Declined Report
The declined report lists a record of every reward request that has been declined.
Reporting Columns:
Date - The date the reward was requested
Name - The first and last name of the user requesting the reward
Location & Department - If applicable, the department and location of the user who requested it
User - The email address of the user who requested it
Reward - A detailed description of the reward that was requested
Type - The type of reward
Price - How many points it cost a user to redeem this reward
Value - The reward's monetary value
Decliner - Admin who declined the reward
Subscribe to Redemptions Activity Report
To subscribe to the Redemptions Activity report:
Go to the Subscriptions page (Reports > Subscriptions).
Toggle the Redemptions activity Monthly or Quarterly buttons to receive reports on a monthly or quarterly basis. Check the include deactivated checkbox to include deactivated users in the report.
Reports are sent on the 3rd of each month or quarter. Reports include data from the full previous period (in UTC).
