While most of your teammates' recognition will be in the spirit of good intention and positivity, bonuses may occasionally come through that aren't quite right for your team.
There are two ways to report bonuses: actively, with User Reports, and passively, with the Bonusly Quality Bot. Any Bonusly user can report a bonus they think is inappropriate or suspicious.
In this article, we'll cover the actions you can take if someone on your team reports recognition.
Receiving a User Report
Users can report recognition for inappropriate activity, suspicious behavior, or other (with a request for more information). When a user reports a bonus, global admin(s) receive an email that indicates who reported a bonus and why.
From that email, you'll be directed to the Reported page, where you can view the details of the recognition in question, including the giver, the receiver/s, and the reason. Global admins will also see a red action dot next to reported in the admin tools when recognition has been reported.
Resolving a User Report
Global admins can resolve* a User Report in three ways:
Archive the bonus and deactivate the bonus giver's account
Archive the bonus and leave the bonus giver's account active
Take no action
You can find a complete list of bonus reported bonuses (including User Reports and Deactivation Reports generated by the Bonus Quality Bot) under the ADMIN tools menu in Recognition > Reported.
By default, this list will only show unresolved reports. You can view resolved reports by clicking the checkbox to the right of Include at the top of the page.
*You must have Global admin permissions in order to access this feature.
Learn more about what to do if the Bonus Quality Bot reports poor bonus behavior here.
Still have questions? We'll be happy to help! You can reach us at firstname.lastname@example.org