The Pending Awards page makes it easy for users to review, approve, or deny Manual and Claimable requests. How you access pending rewards will look a little different depending on admin permissions.
Notification of Pending Awards
When admins are assigned to review an award they will see a red notification dot under admin tools with the number of awards that are pending.
For users without admin permissions, a red notification dot will appear next to AWARDS in the user toolbar.
Click on AWARDS to expand and view addition links including Claim an Award and Pending Awards. The notification now shows how many awards are waiting approval.
All users in charge of approval will also receive an email notification that action is required.
Review a pending award
To access pending awards, click on the Awards link in the admin tools followed by the Pending Awards button at the top right corner of the Awards page.
Users without admin permissions can review pending awards by clicking on the Pending Awards link in the user toolbar. This will take you to the Pending Awards overview page.
Pending Awards Page
The Pending Awards overview page is where you can review Manual and Claimable Awards that have been assigned to you and are waiting for approval. All awards will be listed in the order that they were submitted. Information you will find in the overview includes:
Date - the date the award was given or claimed
Award - the name of the award
Recipient(s) - user(s) who will receive points for a particular award
Amount - how many points will be given for the award
Approve or Deny - admin actions to take for each award
Pro tip: You can filter for specific awards by choosing from the dropdown list at the top of the page.
To see more details about each award click on the dropdown arrow, which will include:
Claim reasons - details submitted by a user who is claiming an award.
Award requested by - user who gave out a Manual Award that is subject to approval.
Approval process - users who need to review before the award is approved
Review log - status of the approval process
Approving or Denying an Award
You can approve or deny awards directly from this page. Approving immediately posts recognition to the public feeds and sends points to a user. Denying sends a notification to the user asking them to touch base with an admin for more information.
If there are multiple levels of approvals needed, the award will not be given until all levels of approvers have taken action. You can see the status for levels of approval in the Review log for the award.
Questions? Send us a note to firstname.lastname@example.org and we'd be happy to help! 🤗