Where's my reward?

Having trouble finding your reward? Look no further!

Updated over a week ago

When you redeem your Bonusly earnings for a reward, you'll get an email notification with a link to redeem your reward.

If you can't find the email, don't worry! You can always able to look at your past redemptions by going to Rewards > My Rewards. You may have to click 'View all rewards here' to see your full redemption history.

If you're not able to find your reward on the My Rewards page (you may see a "Pending" notification on the page if that's the case), there are a few possible culprits:

Did you redeem for a gift card or a custom reward?

Electronic gift cards: Our digital gift cards typically fulfill automatically. If your reward isn't coming through right away, you may see a "Pending" or "Admin action required" notification. Your Bonusly admin will need to review your request before you can receive your reward.ย 

Custom rewards: Custom rewards need to be fulfilled manually by your companies admins. Your reward will show as "Pending" in your My Rewards screen until your Bonusly admin has confirmed that they've given you the reward. Please contact your Bonusly admin about fulfilling custom rewards.

If your gift card is giving you errors when redeeming:

Please contact [email protected] for further investigation. We will help provide the proper information, or direct you in the steps necessary to get your gift card! ๐ŸŽ‰ย 


Do I have to activate my gift card?
Gift cards from some of the brands in our Reward Catalog have to be activated. For example, Walmart gift cards have an "activation code" that's separate from their codes and pins. This will need to be scanned before the gift card can be redeemed, and it can take up to 48 hours to activate the card.
โ€‹Do gift cards, codes, prepaid cards have any restrictions or expire?

It depends! If there are any restrictions or expiration, they will be listed when you click to expand a reward option before you redeem. Notes about any restrictions or expiration will be listed right under the redeem button of a clicked-on reward, if there are any restrictions.

Example of a reward showing a note about how the reward can only be redeemed in-store.

Is my gift card mailed to me?
Nope! All of our gift cards are electronic.

Can I print my gift card?
Yes! Simply right click and follow your computer's settings for printing the page.ย 

Questions? Send us a note to [email protected]; we'd be happy to help!

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