This article covers changing between rewards billing plans when rewards billing is already enabled.
To enable rewards billing (required before selecting a reward payment plan) or disable it, see Managing Your Plans & billing Page.
Switching between Pay-as-you-go and the prepay plans is self-serve from Plans & Billing. If your company is on the Fixed Plan, you can also change the bill amount from Plans & Billing using the edit control next to your bill amount. Only disabling rewards billing while on Fixed requires help from Bonusly Support ([email protected]).
To make changes to your existing reward payment plan, read on!
Bonusly offers 3 different reward billing plans:
Plan Type | Required Payment Method | Convenience Fee | Bill Amount | Bill Threshold |
Pay-as-you-go | Credit card | 8% | $100 or more (varies based on total value of rewards redeemed) | -$100 rewards balance, or the last day of the month, whichever comes first |
Prepay by credit card | Credit card | Up to 5% | $200, $500, $1,000, $2,000, $3,000, $4,000, $5,000, $10,000, $15,000, $20,000 | 50% of prepay amount |
Prepay by bank ACH transfer | Bank ACH transfer (invoice) | None | $2,500 or more | 50% of prepay amount |
On a prepay plan you fund your rewards balance in advance, and redemptions draw it down. On Pay-as-you-go there is no upfront balance: you are billed as your team redeems.
How to change your rewards billing plan
You can move between any of the three plans yourself, from the Plans & Billing page in your Bonusly account.
Open the Rewards card and select Change plan.
Choose a rewards plan. Pick Postpay (Pay-as-you-goPay as you go or Prepay, then select Continue. Your current plan is selected when the window opens, so pick the other option to move.
Change payment method. If you chose prepay, pick Credit card or Bank ACH transfer, then select Continue. Bank ACH transfer requires a prepay amount of at least $2,500 USD; see How to set up ACH for what we need from your bank.
Choose billprepay amount. For a prepay plan, pick the amount you want to fund. We recommend an amount that covers at least three months of redemptions, and the window shows an estimate based on your seat count and monthly allowance.
Add or confirm your payment method. Plans that settle on a card ask you to confirm the card on file or add one.
Review what is owed today, then confirm. Moving to a prepay plan bills your full prepay amount plus any convenience fee when your rewards balance is below your new billing threshold. Moving from Pay-as-you-go also settles your outstanding balance and its 8% fee. Moving to Pay-as-you-go charges nothing that day: your remaining prepaid balance carries over.
Credit card switches take effect once the payment settles. Bank ACH transfer switches take effect once the prefund invoice is paid — until then you stay on your current plan and your team keeps redeeming as usual.
While a plan change is being processed, your plan, payment method, and prepay amount are locked on the Plans & Billing page. The Rewards card shows the change in progress until it finishes.
How to change your prepay amount
If you are already on a prepay plan and only want to change how much you fund, you do not need to change plans. On the Plans & Billing page, select the edit icon next to Rewards balance compared to prepay amount on the Rewards card, pick a new amount, and confirm.
If your rewards balance is below the billing threshold for the new amount, you are billed the new prepay amount when you confirm. If it is above, nothing is owed today and the new amount applies at your next top-up.
If you are on the Fixed Plan and want to change your bill amount without changing plans, use the edit control next to your bill amount on the Rewards card. If your rewards balance is below 50% of the new amount, you will receive an ACH invoice for the full bill amount before the change takes effect.
FAQs
What changes can an admin in Bonusly make to reward billing settings?
A: Admins can make the following changes without assistance from a Bonusly team member:
Switch between any of the three rewards billing plans
Change the prepay amount on a prepay plan
Change the bill amount on the Fixed Plan
Modify saved account details (including billing point of contact) and billing address
Add credit card and edit details
Set up purchase order numbers for rewards and subscription bills
What billing changes require assistance from a Bonusly team member?
A: Reach out to [email protected] if you need to:
Disable rewards billing while on the Fixed Plan
Get a refund of your prepaid balance instead of carrying it over when you move to Pay-as-you-go
Change your subscription plan or billing period
Sort out a failed payment or an invoice question
Questions? Send us a note to [email protected]; we'd be happy to help!
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