Looking to understand how billing works at Bonusly? Learn more about subscription and reward billing options in your Bonusly account is this article: How do I pay for Bonusly?
Note: This article covers changing between rewards billing plans (Pay-as-you-go, Flex, Fixed) when rewards billing is already enabled.
To enable rewards billing (required before selecting a reward payment plan) or disable it, see Managing Your Plans & billing Page. Switching between Pay-as-you-go, Flex, and Fixed is self-serve from Plans & Billing in every direction; only changing your Fixed Plan bill amount while staying on Fixed, or disabling rewards billing while on Fixed, requires assistance from Bonusly Support ([email protected]).
To make changes to your existing reward payment plan, read on!
Bonusly offers 3 different reward billing plans:
Plan Type | Required Payment Method | Convenience Fee | Bill Amount | Bill Threshold |
Pay-as-you-go Plan | Credit Card | 8% | $100 or more (Varies based on total value of rewards redeemed) | -$100 rewards balance |
Flex Plan | Credit Card | 5% | $200 | 50% of bill amount |
Fixed Plan | Invoice ACH | None | $2,500 or more | 50% of bill amount |
How to switch plans?
Go to your Plans & Billing page and open the Rewards settings card. Select the plan you want to switch to for example, Switch to Flex Plan.
If you're switching to Flex or Fixed, a window opens where you choose a bill amount closest to what you'd like to budget for.
Select the amount you would like to be billed and click the Next button.
Confirm and review changes to your plan and select Agree and pay to finalize your update.
A confirmation appears on the Plans & Billing page signaling your update was successful.
Some switches to Flex or Fixed ask you to pay a prefund invoice first; the plan change completes after that invoice is paid. Changing your Fixed Plan bill amount while staying on Fixed, or disabling rewards billing while on Fixed, still requires [email protected] .
FAQs
Q: What changes can an admin in Bonusly make to reward billing settings?
A: Admins can make the following changes without assistance from a Bonusly team member:
Switch between Pay-as-you-go, Flex, and Fixed in any direction (some switches to or from Flex/Fixed require paying a prefund invoice first
Modify bill amount for Flex Plan settings
Modify saved account details (including billing point of contact) and billing address
Add credit card and edit details
Set up purchase order numbers for rewards and subscription bills
Q: What billing changes require assistance from a Bonusly team member?
A: Admins will need to reach out to [email protected] to make the following updates:
1. Modifying the bill amount of Fixed Plan settings while staying on the Fixed Plan
2. Disabling rewards billing while on the Fixed Plan
Questions? Send us a note to [email protected]; we'd be happy to help!
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