To make sure the Bonusly experience for your team is always an awesome one 🎉, a payment method is required to be on file.

If your company doesn't have a credit card and would still like to be invoiced (for rewards for example), you can set up ACH. 🙌

Setting up ACH

  • A VBA (Virtual Bank Account) is typically created when your subscription is set up.

  • Initiate the ACH and wire transfer through your bank or your 3rd party payor (such as bill.com or portal you use). ACH and wire transfers are always customer initiated.

  • You'll enter the necessary information: routing number, account number, vendor name and if wire, the SWIFT code and then authorize a payment from your bank or 3rd party payor.

  • If you've set up sending remittances to [email protected] or use a vendor portal (e.g. Coupa, Tipalti, SAP), we will receive notice that we are set up as a vendor, or a payment is incoming. If remittances are not sent, our team won't know of the set up until the money is received.

  • If a bank verification letter is needed, please send a request to [email protected].

NOTE: We do not have any authority to automatically debit an ACH account, as we do not have access to your banking details. If you make a payment via ACH and need to be refunded, an email is sent through our billing vendor to you requesting account details in order to reverse the funds.

Questions? Send a note to [email protected], we'd be happy to chat! 🤗

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