To make sure the Bonusly experience for your team is always an awesome one 🎉, a payment method is required to be on file.
If your company doesn't have a credit card and would still like to be invoiced (for rewards for example), you can set up ACH. 🙌
Setting up ACH
A VBA (Virtual Bank Account) is typically created when your subscription is set up.
Initiate the ACH and wire transfer through your bank or your 3rd party payor (such as bill.com or portal you use). ACH and wire transfers are always customer initiated.
You'll enter the necessary information: routing number, account number, vendor name and if wire, the SWIFT code and then authorize a payment from your bank or 3rd party payor.
If you've set up sending remittances to [email protected] or use a vendor portal (e.g. Coupa, Tipalti, SAP), we will receive notice that we are set up as a vendor, or a payment is incoming. If remittances are not sent, our team won't know of the set up until the money is received.
If a bank verification letter is needed, please send a request to [email protected].
NOTE: We do not have any authority to automatically debit an ACH account, as we do not have access to your banking details. If you make a payment via ACH and need to be refunded, an email is sent through our billing vendor to you requesting account details in order to reverse the funds.
Questions? Send us a note to [email protected]; we'd be happy to help!
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