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- Global and Finance Admins 🎉
In this article:
Review your company's invoices and rewards balance on Company > Billing history. This page tracks subscription charges, rewards billing, prorations, implementation fees, and add-ons such as Bizy.
To update payment methods or billing contacts, go to Plans & Billing. See Managing Your Plans & Billing Page.
Billing history page
Open Company > Billing history from your admin menu.
The page shows your company's invoicing activity: open and paid invoices, plus (when rewards billing is enabled) a Reward balance ledger.
Recent invoices
The Recent Invoices table lists invoices for:
Subscription charges (Team, Organization, or legacy plans)
Proration and true-up charges when seats or users change
Implementation or onboarding fees (if applicable)
Rewards billing (Pay-as-you-go, Flex, or Fixed)
Bizy add-on charges, when enabled
Each row includes:
Issue date — when the invoice was created
Description — invoice type (subscription, proration, rewards, etc.)
Amount — total charge
Status — current payment state:
Payment due — a payment was attempted but failed
Not paid — payment has not been received yet
Posted — invoice created but not yet due; rewards catalogs may turn off based on rewards balance rules regardless of due date
Paid — payment succeeded
Voided — invoice was voided; no action needed
Download invoice — PDF icon to view the full invoice
Make payment — appears when status is Not paid, Payment due, or Posted
Invoice line items (including Bizy)
Download any invoice PDF to see itemized charges. Subscription invoices typically include:
Base plan charges (Team or Organization, monthly or annual)
Proration lines when seats or users change mid-term
Bizy lines when Bizy access is enabled with a seat breakdown (such as the number of admins and employees with access)
Rewards invoices show rewards plan fees and redemption totals. Postpay companies also receive an addendum listing individual redemptions.
If a line item looks unexpected, compare it with Plans & Billing and Company > Account settings > Bizy settings. See Managing Bizy Seats: Team Plan.
Viewing and downloading invoices
Click the download icon on any invoice row to open the PDF. Invoices show itemized descriptions, invoice date, amount, and payments made.
Postpay companies will see a second page in the invoice addendum that ties the Chargebee invoice to corresponding redeemed rewards:
Invoiced at — date the redeemed reward was invoiced
Description — what reward was redeemed and by who
Amount — cost of the reward redeemed
Balance — remaining balance in the company's account (if applicable)
Reward balance
The Reward balance table consists of only successful payments and rewards redemptions. Pending, voided, and failed transactions are excluded.
Note: Convenience fees are also not shown in the Reward balance for Postpay companies since they do not impact the overall rewards balance.
The table breaks the reward balance down by:
Date — dates match the corresponding rewards redemptions
Description — reward-related transaction (reward, invoice)
Amount — cost associated with the reward or invoice
Balance — remaining balance
You can export and download CSV files.
When credit card top-up is enabled, employee credit card portions of redemptions are tracked separately from company-funded points on rewards reports.
Questions? Send us a note to [email protected]; we'd be happy to help!