The Rewards > Manage page is where you can review and manage the full history of rewards redeemed by your users. The report is split into 4 sections: pending, approved, refunded, and declined, which you can view using the links at the top of the page. ✨

Pending Report

The pending report lists any rewards that have been requested but not yet approved or declined.

Reporting Columns:

  • Date - The date the reward was requested

  • Name - The first and last name of the user requesting the reward

  • Location & Department - If applicable, the department and location of the user who requested it

  • User - The email address of the user who requested it

  • Reward - A detailed description of the reward that was requested

  • Type - The type of reward

  • Price - How many points it cost a user to redeem this reward

  • Value - The reward's monetary value

By default, every Bonusly-fulfilled (not custom) reward in the Reward Catalog is automatically approved and fulfilled immediately.

Because Bonusly doesn't automatically fulfill custom rewards, they always require admin approval. You can choose to approve or decline one at a time by using the thumbs up 👍 or thumbs down 👎 buttons or select Approve All to approve an entire batch of rewards.

Approved Report

The approved report details all rewards that have been approved; automatically or manually by an admin.

Reporting Columns:

  • Date - The date the reward was redeemed

  • Name - The first and last name of the user who redeemed it

  • Location / Department - If applicable, the department and location of the user who redeemed it

  • User - The email address of the user who redeemed it

  • Reward - A detailed description of the reward that was redeemed

  • Type - The type of reward

  • Price - How many points it cost a user to redeem this reward

  • Value - The reward's monetary value

  • Approver - Who approved the reward

  • Fulfilled? - The reward fulfillment status

You can select the box under the fulfilled column to confirm when a reward has been processed. To refund the rewards, click on the Refund button to return points to the user who cashed in for a particular reward.

You can also filter this report by date or time frame for a more specific review. Click on Filter by date to select a date range or click on the drop-down menu to choose a specific month to review. 🤩

If you want to download the approved report to review and share, click on the Export to CSV button to generate a report instantly. 🎉

Refunded Report

The refunded report shows a list of any rewards that have been refunded.

Reporting Columns:

  • Date - The date the reward was requested

  • Name - The first and last name of the user requesting the reward

  • Location & Department - If applicable, the department and location of the user who requested it

  • User - The email address of the user who requested it

  • Reward - A detailed description of the reward that was requested

  • Type - The type of reward

  • Price - How many points it cost a user to redeem this reward

  • Value - The reward's monetary value

  • Refunder - Admin who refunded the reward

Declined Report

The declined report lists a record of every reward request that has been declined.

Reporting Columns:

  • Date - The date the reward was requested

  • Name - The first and last name of the user requesting the reward

  • Location & Department - If applicable, the department and location of the user who requested it

  • User - The email address of the user who requested it

  • Reward - A detailed description of the reward that was requested

  • Type - The type of reward

  • Price - How many points it cost a user to redeem this reward

  • Value - The reward's monetary value

  • Decliner - Admin who declined the reward

Questions? Send us a quick note to support@bonus.ly, we’d be happy to help! 🤗

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