Adding custom rewards

Bonusly makes it easy to add a custom reward and keep track of inventory and availability.

Adrianne Hipsher avatar
Written by Adrianne Hipsher
Updated over a week ago

Custom rewards are a great way to personalize your company's reward catalog. In contrast to standard rewards, which are fulfilled electronically by Bonusly, custom rewards are fulfilled by you, offline. Learn how to fulfill custom rewards using Bonusly. 

Adding a custom reward

Custom rewards are easy to add to your catalog. To add a custom reward, first head over to your Rewards Catalog and click the green 'New Custom Reward' button:

Overview of the Catalog page showing to click on New Custom Reward button on top right of screen to add a custom reward.

A dialogue will appear, allowing you to enter information about the reward: 

Dialogue pop-up after clicking on New Custom Reward button prompting admin to fill in fields for the reward.

Add some basic information for your reward. You can read more about what each field means under Reward information at the bottom of this article. When you're done, click the 'Save Reward' button.

Example of the custom reward filled in with a Name, Description, Product URL (option), Cost, and Reward Image.

That's it! You'll see your new reward appear in the catalog, and users will be able to redeem it. 🎉

Setting up a custom reward with multiple cost options

To start, please follow the basic steps shared above to create the initial custom reward option.

When you're ready to add more cost options, simply create any additional custom rewards with the same name & description and add your different cost amount when adding to the custom rewards catalog of options. Click "Save Reward" when complete. Repeat the process of adding a custom reward with the same name and description until you have all the different cost options you want for the particular reward.

Example of a new custom reward being added with the exact same Name and Description along with a different cost, in order to have a custom reward with multiple cost options.

As long as the name and description match exactly, the custom reward will display in the user-facing rewards catalog as one reward tile with a dropdown option like you see in the Bonusly automated rewards!

Overview of the Rewards page for users, now showing the reward with multiple cost options to redeem.

All custom rewards will still display like a separate custom rewards so admins can easily edit/manage cost amounts in the Rewards>Catalog page. 👍

A GIF showing the dropdown menu where user is able to select from a number of cost options to redeem for one reward.

Inventorying rewards 

Are you adding a reward that comes in finite amounts? Bonusly will keep track of inventory for you. Just enter a value in the item's 'quantity' field on the 'Rewards Catalog' page. Each time a user redeems one of those rewards, Bonusly will automatically subtract one from your stated inventory.

For rewards that don't come in finite amounts, simply leave the 'quantity' field blank.

Overview of the Catalog page pointing out where an admin can insert a quantity amount if a reward only has a certain number of times it can be redeemed.

(Tip: Updating your inventory is simple -- just enter an updated value into the 'quantity' field.)

If inventory is low (3 units or less) users will see a warning that there are a limited number available when viewing the catalog:

An example of a reward showing there to be only 2 left that can be redeemed on the rewards page for users.

Audience filtering

If you have certain custom rewards that only apply to a certain user's country, location, department, or role, you can make that happen by clicking on the filter icon in the rewards catalog page!

The filter icon is highlighted in the rewards catalog to do any audience filtering.

Once you've clicked on the filter icon, select the specific data group and then select the specific detailed country, location, department, or role. You can add multiple audience filters to a custom reward.

A GIF showing the audience filter icon being selected and the data filtering options being selected.

Click the 'save' button when you're done.

Reward information

Name (required): Enter the name of your reward. This is the headline users will see in the reward catalog. For example: "Lunch with the CEO." 

Description (required): Give a quick description of your new reward. This is an opportunity to make sure your users know exactly what they're spending their points on. For example: "Lunch with our CEO at the restaurant of your choice, paid for by the company." 

Product URL (optional): Does the item you're adding to the catalog have a website? You can add its URL here, so users can click through to learn more about the reward. In our example of 'lunch with the CEO' there is no URL to add. 

Cost (required): How much does this reward cost? It's up for you to decide. Choosing the cost of the reward is an excellent opportunity to subsidize specific rewards. For example: We'll give this reward a cost of $10 (considerably less than the cost of the lunch) because we want to encourage employees to spend time building positive relationships with upper management.

Other commonly subsidized custom rewards include: educational materials, health and fitness, and team activities. It's completely open-ended, so get creative! 

Reward Image (optional): You can add your own custom image to the reward. This helps personalize the reward, and make it easily identifiable. By default, this image will be an image of a gift box if you don't upload your own custom image. 

Want to learn more? Check out these related articles: 

Have more questions? Reach us at [email protected].

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