The Recognition > Reported page allows users with global admin access to review and resolve recognition that has been reported or flagged for review. Global Admins will see a red action dot next to Reported in the admin tools when recognition has been reported.
There are two ways to report bonuses: actively, with User Reports, and passively, with the Bonusly Quality Bot. Any Bonusly user can report a bonus they think is inappropriate or suspicious. Check out this article to learn more about how to report recognition.
Reported By - User who reported the recognition
Reported On - The day the recognition was reported
Giver - User who gave the recognition
Receivers - User/s who received the recognition
Reported For - Reason included in the report for why recognition was flagged
Resolution - Button to take action and resolve report
Resolving a User Report
Global admins can resolve a User Report in three ways:
Delete the bonus and deactivate the bonus giver's account
Delete the bonus and leave the bonus giver's account active
Take no action
When a recognition post is deleted, it is a permanent action.
Points will be returned to the user’s Monthly Allowance if the resolution action happens in the same month that the bonus was reported. Points will be deducted from the Rewards Balance of the receiver when a post is deleted.
Viewing Resolved Posts
By default, this report will only show unresolved posts. To review the list of all recognition that has ever been reported, check on the gray box to Include Resolved. This is a great way to go back and review how previous reports were resolved.
Once all reported posts are resolved, the Recognition > Reported page will be inactive until new reports are made.
Questions? Send us a quick note to email@example.com, we’d be happy to help! 🤗