Claimable Awards encourage proactive participation among users, allowing them to advocate for themselves and eliminate the feeling that certain work goes unnoticed.
Claimable Awards are available with the Bonusly Pro subscription. To upgrade your account to Pro, visit the billing page. Once you've upgraded, you'll be ready to set up your own Manual Awards!
In this article, you will learn how to manage and edit Claimable Awards. You will need to be a company admin in order to manage these awards. If you are interested in learning about how to set up Claimable Awards, check out our: "How to set up Claimable Awards".
In this article, you will learn how to:
- Review pending Claimable Awards.
- Editing Claimable Awards
Responding to pending Claimable Awards
As seen in "How to set up Claimable Awards", part of the process includes selecting which admins will be in charge of approving or denying pending reward claims:
When a user claims an award, the selected admin(s) will receive an email notification that action is required:
A notification dot will also become visible in the left-hand column of the screen next to bonuses:
To manage pending rewards, go to Bonuses > Awards > Claimable and select "Pending User Claims" on the top right side of the screen:
Filtering, approving, and denying of claims
Pending claims will show up on the Pending User Claims page in chronological order based on when the claim was submitted.
Filter for specific awards you'd like to take action on by choosing from the dropdown list at the top of the page:
To approve an award, select the green thumbs up button:
You will receive a confirmation that the award has been approved:
The user will immediately receive the award:
To deny an award, select the red "X" button:
You will receive a confirmation that the award has been denied:
Once denied, the user will receive an email stating that the award has been denied. They will receive a list of admins who they can reach out to if they'd like to discuss why the award was denied, as seen here:
Editing Claimable awards
Activating & deactivating Claimable Awards
All Claimable Awards are automatically set to active when they are created. In order to temporarily deactivate Claimable Awards (but not delete), simply switch off the award on the right side of the screen:
When you are ready for the award to be active again, switch it back on:
Editing Claimable Awards content
If you would like to edit a Claimable Award, go to Bonuses > Awards > Claimable, and select the edit button for the award in question:
The "Edit an Award" modal will appear, and you can make any necessary changes to the award:
Deleting Claimable Awards
Deleting a Claimable Award is permanent. If you would like to just pause the availability of a Claimable Award, you can do so by deactivating it.
If you would like to delete a Claimable Award, go to Bonuses > Awards > Claimable, and select the down tick for the award in question. An option to delete will appear:
When you select "Delete", a second prompt will appear asking you to confirm the action:
Once you click "OK" the Claimable Award is permanently deleted.
That's all there is to know about editing Claimable Awards! 🎉 Don't forget to check out these related articles:
If I approve a bunch of the same type of Claimable Award, will it give a batch bonus? No, because each user has to individually claim the award, each award only results in a single bonus.
Questions about setting up your Claimable Awards? Contact us at email@example.com!