While most recognition is positive, occasionally bonuses are shared that aren't right for your team. This guide covers how to identify, review, and resolve suspicious or inappropriate activity using manual reports and the automated Bonus Quality Bot.
You must have Global Admin permissions to access these features.
How Bonuses Are Reported
There are two ways a bonus is flagged for review:
User Reports (actively) : Any Bonusly user can report a bonus they think is inappropriate or suspicious.
The Bonusly Quality Bot (passively)
Handling User Reports (Manual)
When a user flags a bonus, Global Admins receive an email notification. You will also see a red action dot next to the "Reported" section in your admin tools.
How to Resolve
Navigate to Admin Tools > Recognition > Reported. You can choose one of three actions:
Archive & Deactivate: Remove the bonus and disable the giver's account.
Archive Only: Remove the bonus but keep the giver's account active.
Take No Action: Dismiss the report and keep the bonus live.
The Bonus Quality Bot (Automated)
The Quality Bot monitors the feed for suspicious patterns (e.g., a user giving identical bonuses to the same person repeatedly).
Automatic Deactivation
If a threshold is crossed, the bot generates a Deactivation Report and takes immediate action:
Giver Deactivated: The sender's account is automatically disabled.
Bonuses Archived: The suspicious bonuses are hidden from the feed.
Notifications Sent: Both the admin and the sender are notified via email.
Resolving Deactivated Accounts
If the bot deactivates a user, admins must step in to "Resolve" the report and decide the user's future status.
Resolution Options
In the Resolution Page, you can see the specific reasons the bot flagged the user. You have three choices:
Full Restore: Reactivate the account AND restore the archived bonuses.
Partial Restore: Reactivate the account but leave the bonuses archived.
Maintain Deactivation: Keep the account disabled and bonuses archived.
Viewing Report History
By default, the Reported page only shows unresolved issues. To see your history:
Go to Admin > Recognition > Reported.
Click the Include checkbox at the top of the page to view "Resolved" reports.
Questions? Send us a note to [email protected]; we'd be happy to help!
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