How can admins resolve fulfillment holds to ensure Bonusly reward processing?
Fulfillment holds can occasionally occur within the Bonusly reward system, temporarily preventing the processing of rewards. Admins or HR personnel play a key role in resolving these holds. Below is a step-by-step guide to address and resolve these issues effectively.
Common Causes of Fulfillment Holds
Unusual activities or patterns in point sharing
Potential policy violations triggering security checks
Steps for Admins to Resolve a Company-wide Fulfillment Hold
Receive and Review Email Instructions - Admins will receive an email notification outlining the reason for the fulfillment hold and the steps necessary to lift it. - Check your email inbox for this communication and carefully review the instructions provided.
Involve Relevant Personnel - If you’re unsure about specific instructions, consult with your HR team or designated company personnel handling Bonusly administrative tasks.
Follow the Directions to Completion - Adhere to the steps outlined in the email to resolve the security check or hold.
Monitor Automated Processing - Once the fulfillment hold has been cleared, rewards processing will occur automatically based on your company’s Bonusly settings.
Tips to Avoid Future Holds
Regularly monitor recognition activities to identify and address any unusual behavior early.
Communicate clear guidelines to users about appropriate reward usage and company policies.
By following these steps, admins ensure the seamless functioning of the Bonusly reward system and avoid interruptions in recognizing employee contributions. For additional information or technical support, consult Bonusly’s online help resources or reach out to your internal help desk team.