This article is best for:

- Global and Finance Admins 🎉

- Pro & Core Accounts 💼

In this article:

Bonusly subscription cost is determined by:

When you subscribe to our service, Bonusly bills you annually, starting from the first day of your service term. If you decide to increase the number of seats (users) during your subscription, Bonusly prorates the additional charges for these extra seats. This means you're only charged for the portion of the year these extra seats are active. These prorated charges are billed every three months, on the last day of the month, starting from the date you first subscribed.

If, at any point during your subscription, the number of users you have exceeds the seats you've paid for, you'll receive a "true-up" invoice. This invoice will include prorated charges for the additional users for the remainder of your subscription. Essentially, Bonusly will charge you for the extra users for the time left on your subscription.

For annual accounts, “Subscription settings” will show:

Pro Tip: To see if Bonusly will charge you for additional seats on your next invoice, compare the user count and seats in the “Subscription settings” card on the Plans & billing page. You have until the next true-up date to remove additional users from your account; otherwise, charges will apply for additional seats.

For any questions about subscription billing or to learn more about enterprise and nonprofit pricing, please send us a note to [email protected] to chat about these options!
​

You only pay for rewards when employees redeem their Bonusly earnings (such as a gift card). You never pay for any unused monthly allowance budgets, and there are no markups on Bonusly rewards.

Your reward costs are determined by:

Use our Rewards Budgeting Calculator to better understand what you can expect to spend.

When employees claim $100 or more in rewards, customers' credit cards are charged for the total value of reward redemptions plus an 8% convenience fee. In other words, customers' credit cards are charged for all redeemed rewards when their reward balance is -$100.

Payments will be auto-collected—meaning that if a valid credit card is on file, that card will be automatically charged when the customer is invoiced.

Customers select a bill amount from preset options (see chart above). We recommend that your preset amount be approximately a three-month budget for rewards. This helps prevent service interruptions for your employees if any updates or changes are needed.

When employees have redeemed 50% of the selected bill amount or more in rewards, customers' credit cards are charged the established total bill amount plus a 5% convenience fee. In other words, customers' credit cards are charged when their current rewards balance is half (or less) of their total bill amount.

Payments will be auto-collected—meaning that if a valid credit card is on file, that card will be automatically charged when the customer is invoiced.

On the fixed plan, customers must set a bill amount of $5,000 or more. The bill amount should be approximately three months' budget for expected rewards redemptions.

When employees have redeemed 50% of the selected bill amount or more in rewards, an invoice will be triggered for the established total bill amount. Said another way, invoices are sent when your rewards balance is half (or less) of your total bill amount. There are no fees associated with the Fixed Plan.

Rewards billing invoices are sent to the email listed in “Account details.” Invoices must be paid via ACH or wire transfer from the customer’s banking service. Invoices should be paid promptly to avoid employee interruptions to the rewards catalog. If a customer has an outstanding invoice (whether it’s a rewards invoice or subscription invoice), payment will be applied to the outstanding bill.

Note! Bonusly cannot guarantee a rewards billing payment will be applied to the rewards invoice if the customer has an outstanding subscription invoice. In this case, customers may experience rewards catalog interruptions until all outstanding invoices are paid.

Subscription and rewards costs are paid using the payment method you have on file on your Plans & billing page. Admins with global or finance permissions can add payment methods under the "Payment Method" section. There are also options to manage reward billing settings, contact information, billing address, and even review your subscription plan.

Why are my rewards billing invoices and/or payment information being sent to the wrong person?

Why doesn’t the billing address on ‘Plans & billing’ match the billing address associated with the credit card that’s on file?

Questions? Send us a note to [email protected]; we'd be happy to help!

Do you think this article was helpful? Let us know by rating it below with an emoji and sharing your feedback!