In this article we will review how to reset your password if you forgot it, or want to change your current password.
Resetting your password
If you forgot your password, or want to change your current password, you can request a password reset from this page. *You will need to be signed out in order to request/change your password.
Just enter the email address you use to sign in to Bonusly, and click the green 'Send for help!' button. If your request has processed successfully, you'll receive a notification in the top right corner of the screen:
You'll receive an email with a link and some instructions in it:
You should see this password reset email (pictured below) in your inbox. Click the "Change my password" link in the email. If you can't find it, check other folders, including your spam folder!
The link will take you to the page pictured below. Enter your new password, then enter it one more time to make sure you didn't mess up the first time. Then click "Change my password":
Changing your current password
Another way to change your current password can be accessed from your settings tab. First, click on your Avatar (profile picture) in the bottom left corner, and select "Settings":
Then, go to the "Security" tab:
Enter your current password, and your new password twice. Then, select "Submit":
You will receive a notification if your change is successful:
A password must be 10 characters and include at least one number and one special character
If a password is entered incorrectly 10 times, the account will be locked for 30 minutes or until a successful password reset is completed
Want to learn more? Check out these related articles:
Still having trouble getting into your account? Send us a message at firstname.lastname@example.org and we'll help you out!