The Points Activity Report combines what used to be multiple reports—participation, total points given, total points earned, and recognition summaries—into one easy-to-use view.
Accessing the Report
Global admins and Finance admins can easily access this report form the admin dashboard.
Click on Reports in the main admin toolbar
Select the Points activity link from the reports menu
By default, the report opens in Department view for the current month.
If no department/location/role data exists, the report defaults to User view.
Viewing Data
Use the Group by dropdown to see data by department, location, role, or “None - All users.”
Click on a group to drill into individual users.
Apply filters to view specific subsets, like Sales employees in Ottawa.
Tabs
Summary
Shows total users, points given/received, and recognitions by group or user.
Columns are sortable, and totals are shown for filtered views.
Programs
Displays points received broken down by peer-to-peer, awards, celebrations, or incentives.
Easily compare program contributions without manual data exports.
Reward Balance
Shows the points users currently hold, in base currency.
Updates in near real-time as points are redeemed.
Deactivated users remain visible for 30 days with a deactivated tag.
Selecting Timeframes
Choose any single month or range up to 12 months within the last 24 months.
All data is displayed in UTC for consistency across timezones.
Exporting Data
Click Export to download a CSV of the current view.
User tables include Status (active/deactivated) and User Mode (if applicable).
Toast messages confirm when export starts and completes.
Common Use Cases
Reviewing monthly recognition activity by team or department
How to: Use the Summary tab, group by department, location, or role. Sort by points given or received to see which teams are most active. Apply filters for a specific timeframe.
Identifying top performers and frequent recognizers
How to: Drill into a specific group or view “All Users” in the Summary tab. Sort users by points given or received. This helps identify employees who actively recognize others or receive frequent recognition.
Measuring the impact of new recognition programs or incentives
How to: Use the Programs tab to see points received broken down by program type (peer-to-peer, awards, celebrations, incentives). Compare before and after launching a program to evaluate engagement.
Tracking points liability for budgeting or finance purposes
How to: Use the Reward Balance tab to see the current points users hold, both at the group and individual level. Export CSVs for finance teams to calculate total redeemable points.
Exporting data for reporting or payroll integration
How to: Apply filters and sort the data in any tab to focus on relevant users or groups, then click Export to generate a CSV. Include Status and User Mode columns if needed for finance or HR reporting.
FAQs
Can I see points for multiple months at once?
Yes. You can select a single month or a range of up to 12 months within the last 24 months. Totals will reflect the sum across the selected period.
How do I view individual users?
Use the Group by dropdown to select “None - All users” or click on a specific group to drill in.
Are deactivated users included?
Yes. They appear with a deactivated tag in months prior to leaving, and in the Reward Balance tab for 30 days post-deactivation.
Can I filter by department, location, or role?
Yes. Apply filters in any tab to see users or groups that match specific criteria.
How is reward balance calculated?
Reward balance shows the current points users hold available to redeem, updated near real-time in your organization’s base currency.
Can I export the data?
Yes. Click the Export button to download a CSV reflecting the current tab, filters, and sorting.
Is the data real-time?
Yes, for the current month. Previous months show historical, stable totals.
Can I see which program contributed to points received?
Yes. The Programs tab breaks down points by peer-to-peer, awards, celebrations, and incentives.
What if users switch departments mid-month?
They are included in the counts for both departments for the selected period.
Why do I see “Other” in the groups dropdown?
Users not assigned to any department, location, role, or custom property appear in the “Other” row.