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How to set up and use multi-factor authentication
How to set up and use multi-factor authentication

Learn how to sign up and use multi-factor authentication

Adrianne Hipsher avatar
Written by Adrianne Hipsher
Updated over a week ago

Multi-factor authentication (MFA) is a security measure that enhances your organization's security by requiring your users to identify themselves with more than a username and password.

❗️Important: If you are an account Admin, MFA is required as of Sept 7th, 2022.

Topics in this article:

How to Set Up MFA for Your User Profile:

First, you will need a multi-factor authenticator app on your phone, desktop, or added as a Google Chrome extension. There are a few options available for free, including Authy for Mac & PC and the browser extension.

Next, create an account with your MFA provider. When it is time to add an account to your MFA app, perform the following steps to connect Bonusly.

Within Bonusly, click on your icon bar in the bottom left of your screen: 

Then, choose "Settings":

Go to the "Security" tab at top of the screen:

On the Security page, select "Update" under the MFA heading: 

A pop-up will open with a QR code. Scan this QR code with your MFA app. It will generate a 6-digit code. Input the code into Bonusly and select "Submit".

❗️Note: The MFA 6-digit code changes every 30 seconds. 

If successful, you will receive the following notice:

You're all done setting up MFA! 🎉 Continue to the next section to find out how to sign in with Bonusly with MFA.

Signing in with MFA: 

When you log in for the first time after MFA is enforced, you will see that two items of information are now required; your password and an authenticator code.

Open your chosen MFA app or Chrome extension to find your authenticator code. When you choose your Bonusly account, it will generate a code for you. Input the 6-digit code into Bonusly, and you're ready to log in! 

That's it! You're all set with MFA + Bonusly. 🎉 

How to update MFA if you are using a new device: 

If you are changing devices or MFA app providers, you must update your MFA settings in Bonusly. Start by clicking on your user icon > "Settings" > "Security" and then select "Update":

A pop-up window will appear with a new QR code. Follow the login process in your MFA app in order to update your MFA + Bonusly settings. 👍


  • Do I have to enable MFA? Yes, if you are an Admin in an account that does not restrict all users to Single Sign-On, MFA is required. Users who do not complete the process by the cut-off date will be locked out of their accounts.

  • Can I opt out of or disable this? No. For added security, this is mandatory for all Admins.

  • What if I'm locked out? If it is past the deadline for setting up MFA, you will need to contact the Bonusly support team to get access to your account.

  • Do I have to download an app? What if I don't have a smartphone? If you do not want to download an app or do not have a smartphone, you can add a Chrome extension for MFA to your browser or download an authenticator directly to your desktop.

Want to learn more? Check out these related articles: 

Questions? Contact us at [email protected]! We’d be happy to help!

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