Email customization lets you control how key Bonusly emails look and sound when they go out to your people. Instead of generic system messages, you can align emails with your brand voice, tone, and values.
This matters because emails are often a user’s first touchpoint with Bonusly. A clear, friendly, on-brand message increases trust, improves activation, and reduces confusion for new users.
Where it lives
Company Admin → Account Settings → Email Customization
What “defaults” mean
Bonusly provides default email copy based on your plan tier
You only override what you change, everything else stays default
Benefits for Admins
Email customization gives you control without complexity.
Brand consistency
Use your logo and tone so Bonusly feels like part of your company, not a third-party tool.Better onboarding
Clear welcome and invite emails reduce confusion and improve first-time logins.Less manual follow-up
Well-written emails answer common questions upfront.Safe customization
Built-in limits and defaults prevent broken or overly long emails.
Common Use Cases
Use Case: Improve first impressions for new hires
Goal: Make Bonusly feel welcoming and on-brand from day one.
How to use:
Enable Send welcome emails
Customize the welcome email subject, header, body, and button text
Insight: New hires are more likely to log in and explore when the message feels personal and clear.
Use Case: Increase login success for invited users
Goal: Reduce confusion around how to access Bonusly.
How to use:
Enable web login
Customize the invite email subject, header, and body
Insight: Clear instructions reduce IT or admin support requests.
Use Case: Maintain flexibility across teams or growth stages
Goal: Lightly customize without managing everything manually.
How to use:
Customize only key fields
Leave others blank to fall back on defaults
Insight: You get control where it matters, without extra maintenance.
Step-by-Step Guide: How to Customize Emails
Go to Company Admin → Account Settings → Email Customization
Toggle Use company logo in emails (optional)
Customize available emails:
Welcome email
Appears only if Send welcome emails is enabled
Customize subject, header, body, and button text
Invite email
Appears only if web login is enabled
Customize subject, header, and body
Use Preview to see how the email will look
Click Save
Use Reset to defaults anytime to revert
Limits & Controls
To keep emails clean and readable:
Subject line: 50 characters
Header/title: 50 characters
Welcome button text: 20 characters
Body text: 400 characters (rich text supported)
Each email type includes:
Preview button
Reset to defaults button
FAQs
1. Why don’t I see the welcome email editor?
The welcome email editor only appears if Send welcome emails is enabled.
2. What happens if I leave a field blank?
Bonusly automatically uses the default copy for your plan.
3. Can I fully replace the default email content?
Yes, but only within the character limits. Anything you don’t customize will stay default.
4. Can I undo my changes?
Yes. Use Reset to defaults for any email type.
5. Can I preview emails before saving?
Yes. Every email editor includes a Preview button.
6. Does customizing emails affect existing users?
No. These settings apply to future welcome and invite emails only.
7. Can I customize other system emails?
Currently, only the welcome email and invite email are supported.