You can restore an archived user anytime. How you re-activate a user will depend on how your users are managed. 

Re-activating a user when using bulk upload with .csv. 

To restore a user, head over to the 'User > Manage' page, and click the 'Include: Archived’ checkbox:

To find the exact user:

  1. Click ‘Filter users’.
  2. Enter in part or all of the user's email address or name.
  3. Click the 'Filter' button.

When you've found the user's account, click the ambulance icon in their row to restore their account:

You're all done! Their account will be exactly as it was on the day it was archived, including the record of their bonuses and their earnings account balance. 🎉

Re-activating a user when using an integration with a HRIS/HRMS.

To restore a user, head over to the 'Users > Imported Users' page, and find the user you would like to re-activate:

Select the user, and click on the "Activate Selected" button in green:

A prompt will appear to confirm that this user should be reactivated. Select "Ok":

You're all set! Their account will be exactly as it was on the day it was archived, including the record of their bonuses and their earnings account balance. 🎉

Have more questions? Reach us at support@bonus.ly

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