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Once a survey is complete and responses are submitted, Signals admins can review the results to better understand and act on employee feedback! 🎉
💡 Note: The results of a survey will not be available for review until it is in the sent state, which means it is closed and responses are no longer being collected. If some responses are collected prior to the closing date, they will not be available to review until the survey is closed. This is designed to help protect anonymity.
Reviewing a survey
To review the results of a survey, start by clicking on the "SIGNALS" link in the admin tools.
This link will direct you to your Signals > Surveys page where you can create new surveys and review and edit all surveys you've created. Check out this article for more on how to set up a Signal.
When you have new results to review, you'll see a red notification dot with the number of surveys ready for review in your Signals toolbar.
Pro tip: You can select who can view responses to a survey using the Reviewers card when setting up your signal. If no reviewers are assigned, a survey will default to all Signals Admins as reviewers. 👀
To see the list of surveys waiting for you to review, click on Results in the Signals Admin tools, which will take you to your result overview page. At the top, you'll see a card under Recent Results showing the most recent survey available to review. Click on the card to review the survey data.
You can review all surveys assigned to you in the Everything section. Click on the Results Ready card to expand and see surveys ready for review.
Pro tip: You can easily filter and sort your surveys as well as change your view by clicking on the options at the top of the Results Ready card. ✨
Next, click on the survey you'd like to review.
Clicking on the survey you'd like to review will take you to the results overview page where you can review the responses and filter results.
At the top of the overview page, you'll see the option to filter responses by employee role, location, and tenure, which can help you gain insight and identify trends in your team's feedback. 💡
You can easily click on the various filters and see the responses update in real-time. Expand the filter options, and easily remove all filters at the touch of a button!
On the results overview page, you'll also find a snapshot of the Big Picture data including:
Sent - number of recipients the survey was sent to
Started - number of recipients who started the survey
Submitted - number of responses submitted
Response Rate - the percentage of how many responses you received vs. how many surveys you sent out.
Scroll down for a breakdown of the results for each question in the Question by Question section.
To save the data and send it to others for review, click on the Export .CSV button at the top of the page to download a report instantly! 🙌
How does filtering survey results affect anonymity?
How you send your survey either anonymously or disclosed will have an impact on the ability to filter the results. We are committed to respecting privacy and encouraging open and honest responses in surveys.
In Anonymous surveys, the options for filtering will have two or more selectable values, and all other values will be grouped under an "Other" category to protect anonymity. If you create a filter combination that results in 3 or fewer data points, an error message will pop up letting you know that we cannot display this information due to anonymity risk. In this case, CSV exports will not be available.
Questions? Send a note to [email protected], we'd be happy to chat! 🤗